However, it’s not as easy as you might expect to do this. You may recover your account by contacting the support team. Reason of review: Bank Chase refuses to unlock my account. All I want to do is transferred to another bank.. Chase Bank Cons: Lack of any reasonable solution, Customer service is horrendous, Refusal to take accountability for their errors. If Your Account Is Closed for Financial Problems. My mom is traveling overseas and won’t be back until the end of next month. If Your Chase Online Account is Hacked. Even though your Chase account is generally safe, it is possible for hackers to get into your online banking account and steal from you. The problem is that it can be difficult to find out how to close your Chase account. If you end up pushing higher volume than what you state, your Chase account may get suspended. Jacqueline N. Gamache. Just telephone CHASE Customer Services and aske them for a “PIN Reminder”. My sister and I have been taking care of the bills for her using her online checking account. He’s locked out of his online banking account, and none of the telephone reps’ “public records… My account has been suspended. Fortunately, the chase rep said that only my online access to the account is locked; all other functionality was not changed. If you have an old Chase savings account that never gets used, or you want to open an account with a different bank, you might decide to close your account. Fees and credits will also post to your account like normal. Not sure what you mean blocked since banks generally don't block an account. Product or Service Mentioned: Chase Bank Online Banking. […] Reply. I cannot speak. Visit chase.com using your PC or laptop. I would like to access my account. March 9, 2019 - 8:14 pm. Chase will send you an email if anyone tries to make a purchase with the card while the account is locked. The computer will generate a new PIN and send it to you in a secure format. Nathaniel writes that Chase Bank refuses to believe that he is who he says he is. If you bounce a check, overdraw your account, or have an account closed for cause, it may show up on your ChexSystems profile as “Reported Information” or a “Reported Event.” Reported Information stays on your file for five years. What must I do”w. Forgetting your username and password is rarely an exciting situation, and needing to reset one or both can be inconvenient. Locking and unlocking your account takes just a few seconds. There is a mortgage payment that comes out of my personal Capital One account, so she asked me to transfer the money from her Chase checking to my Capital One. Via Chase.com. I live with my grandmother and I have no intention of risking infecting her to unlock my account. Reply. I have ALS and. Preferred solution: I want my money out of this account. 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