If not, please contact … Anyone else encounter this problem? Contact the buyer via the request or Seller Hub, so there's a record of communications. I did not realize that he did not pay becasue I was under the impression that when the buyer won the bid, he paid at the same time. If the buyer did pay and not receive their item, PayPal will deduct the amount from the account of the seller once they file an INR (item not received) in the Resolution Center. by WaterPhysics. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. Please note that information you come across here may be outdated or no longer accurate. You have refunded and likely apologized. If the seller has provided valid Proof of Shipment in relation to an Item Not Received claim, you may not be eligible and we recommend that you obtain postage insurance to avoid misdirected postage. Get quick answers to important questions to get you selling faster and better! 2) Somebody stole the package from the mailbox or doorstep. If a buyer opens a dispute or claim regarding an item they didn’t receive, you may be required to provide the proof that you’ve already sent the item to the buyer. I reported a shop to etsy for lying about their products being vintage ( they are thrifted modern clothes from gap etc) and they have not yet taken the shop down? [ Edited ] Options. It was in new, perfect condition when it went out. 'Buyer on eBay is lying about not receiving the signed Liverpool shirt I sent' A reader who sold memorabilia via eBay finds the buyer trying to return a different item for a refund If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Is that enough? Provide tracking information . 3) The item was delivered elsewhere by mistake, like the neighbors for example. Buyer claims he has not received item and opens case. Last Edited 02:41:31 PM by crimsonleopard . After you've sold an item and the buyer has paid, you'll automatically receive your proceeds, but the exact process and timing will depend on the payment method the buyer used. Hello there, I have a concern, a buyer of mine recently said that they did not receive their item. Thanks! You could have a photo of your buyer, holding your item stood next to the Pope doing the can can and you will still lose a Paypal claim. If insured , file a claim. You want to make it clear to the buyer that you do provide excellent customer service. ; Find and click the original payment for the item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If insured , file a claim. A Canadian buyer purchased a used laptop from me and chose UPS Ground to Canada as the shipping option. I issue a full refund and email 1 last time hoping that he has received his item. I am shocked how paypal decided in favour of the buyer when they said they didn't receive an item & decided to open a chargeback with their bank. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. He now says that he thinks I never shipped the item and adds "who would steal a two bit badge". For a paid item, if shipment has been agreed, the item has not been shipped by the Seller, or the Seller has not complied with the Seller’s duties described in this clause 4.1. There are serious repercussions that have already been mentioned if you refuse a return or cannot work things out with the buyer. Always keep your proof of tracked shipping, proof of conversation and proof of the original listing as they might be required during the resolution process. The buyer contacted me when she received the item and claimed it was crushed, damaged, sticky stuff all over it and it was scratched, NOT NEW, etc, you get the point. Unfortunately, I have experienced some breakage lately. I think the link saying 'Refund' in PayPal is a default which is there if something has gone wrong with the transaction. Give support, share information, and connect with fellow members. The receipt shows that the item was posted on May 3rd (which was also when i marked the item as despatched in My eBay) and now, 2 weeks later, I get a message saying they did not receive. I had a buyer who stated she did not receive all 7 workbooks in which I mailed. dommie 2013-05-09 16:15:08 … Here's how to confirm you've received an item: Click Activity at the top of the page. I have no idea how the seller obtained the fake tracking number. How to get rid of internet and smartphone addiction? Tip When a buyer opens a request, please be aware that funds related to the sale in your PayPal account may be put on hold. I disputed with Amazon and they paid her back. The tracking number did not show my address, did not fit the weight of my package, was delivered across the country on the next day after my item was shipped. Does ebay or paypal provide any protection for sellers in a case like this? Once the buyer opens a request for an item they didn't receive, funds related to the sale in your PayPal account may be put on hold. These scammers target those who are customer-oriented in nature and have high feedback ratings. Temp block on updating profile on tiktok. I have been very helpful and filled out paper work and been back to the post office where it was sent from three times trying to find out where the parcel is. I have sold 2 video games, and on PayPal they're telling me the money is pending, which I guess means that I gotta wait till the buyer receives the item and leaves a feedback. Item Not Received – You bought something, but didn’t receive it. Buyer is lying about item, wants refund? happens all the time. One way to show that proof is to use a carrier with online tracking. Still have questions? If the buyer pays with either PayPal or a credit or debit card, we'll send you an email to … If you have the following problems with your transaction, you can file a dispute in the Resolution Center within 180 days of purchase. Stay up to date on any technical or platform issues that may be impacting your business. Tracking Number uploaded indicates item was delivered. Nothing to be gained with further communication. Join Yahoo Answers and get 100 points today. OK OK OK let us get the process straight because these scammers are out there and the "process" works in their favor 110% of the time!!! ... Is buyer lying about not receiving an item. You have the option of adding a message to the seller. Disregard anything else and simply tell the buyer they must pay via through eBay using Paypal or they will not receive their item. It has been 14 days since posting now. any suggestion for chrome vpn extension with autoconnect for domain list option? (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.) I sent it, the post office said it will get there, and this person said they never got it. Seller lying about items being vintage. Unhandled exception: c0000005 At adress: 004b315? Why am I so addicted to porn/hentai all of a sudden? Not if you used Delivery Confirmation like you're supposed to. Nothing to be gained with further communication. PayPal only accepts on line delivery confirmation. If you are interested in joining or starting a discussion with our Community (who are very helpful) you can use the 'Home' button in the upper left hand corner area or visit www.community.ebay.ca. I have sold 2 video games, and on PayPal they're telling me the money is pending, which I guess means that I gotta wait till the buyer receives the item and leaves a feedback. You have refunded and likely apologized. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Fortunately, this is usually the easiest scenario to address. There are four, and only four, reasons an item can be marked as delivered, but not received by the buyer. Share best practices, tips, and insights. Let the buyer return the iterms to you and refund . Is buyer lying about not receiving an item, Re:Is buyer lying about not receiving an item. Paypal has a buyer protection scheme but it doesn't always apply and you must take certain steps before you can use it. More about refunds . Item Not Received claims. I respond to his emails, but his responses are nasty. once you receive them back. After receiving the item, the buyer complains about damage, wrong color, etc, and wants a partial refund of a set price. There is always someone on here who will advise you to get your buyer to sign something, take their photo etc. On June 11, 2014 I messaged buyer the following message on ebay: I just wanted to follow up with you and make sure the lamps reached to you intact. You can do this in eBay's Resolution Center or the PayPal Resolution Center. PayPal only accepts on line delivery confirmation. But couldnt he lie about not receiving the item? Buyer Requests a Partial Refund. Who talked about stealing? I sold a blackberry on ebay for around $300. Stay up to date on important eBay policy and product updates. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction dispute. After payment cleared through pay pal I sent it via usps with tracking information. You'll be able to communicate with the seller and request for a refund through PayPal's platform. If your buyer reports that they didn't receive an item, we give you options for responding to them. I have recently posted out an item 2nd class and the buyer says it has not been received. All kinds of stuff and Amazon would not remove the feedback. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Should I/can I dispute this case with paypal? Options. Tick the box beside I want a refund or I want the item. It makes you want to stop supporting Amazon all together. Launched in 2013, it refunds buyers who raise a dispute if an item is not received, or not as described. The buyer has placed a negative feedback stating I am a scam. If your eBay payment is complete, but you didn't receive your item, it's not as described or the auction got canceled, you'll need to file a dispute. The buyer loses the Dispute. Total drama. Get answers by asking now. $50 item. Semi-regular occurrence for me decided to see what y'all would do. Highlighted. I sent it, it is not my fault they didn’t get it. Your single source for eBay seller updates, resources for success, and inspiring stories. After that time, either you or the buyer can ask us to step in and help resolve the issue. PayPal gives two scenarios in which you may be covered by its Buyer Protection policy: An 'item not received' claim, when you didn't receive what you bought. You have refunded and likely apologized. To qualify for PayPal Purchase Protection: Use PayPal to complete your payment. Select More actions beside your item and then I didn't receive it. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. Item Not Received – You bought something but didn’t receive it. The seller refuses to give a partial refund and asks the buyer to return the item. Items Not Covered Protection you can count on PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from a seller, or when you receive an item, but the item … But couldnt he lie about not receiving the item? If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Help; Selling on eBay. 6. Buyer messages me the following: " Hi, I hope you are doing well. Resolve an item not received request. I now wonder if this buyer is lying about not receiving his item. I wanna make sure Im doing the safe thing. Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Center within the timeframe noted in the transaction details. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history - opens in new window or tab. Whether you take … The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. Resolve an item not received request. PayPal only accepts on line delivery confirmation. 1. Learn more about eBay Money Back Guarantee. Once a buyer opens a request for a refund when they haven't received an item, you must reply within 8 calendar days to resolve the problem with the buyer or the buyer can ask us to step in and help. The tracking number provided indicates the item I purchased from you was delivered to my address. Copyright © 1995-2018 eBay Inc. All Rights Reserved. Don't assume the buyer is lying about the item being damaged. Turn on suggestions. Can I or should I dispute a resolution case after I have issued a refund? However, I did recently have a positive experience where both eBay and PayPal protecting me from an Item Not Received Case. Once a request is opened, you've got 3 business days to resolve the issue. ***Not all purchases require receipt confirmation. How can someone search LinkedIn without creating an account, how to get past authwall? Buyer asked none. Your claim will not qualify for a refund under PayPal’s Buyer Protection Policy for an Item Not Received … Am I the only one losing my patience with Microsoft Edge? Buyers requesting a partial refund for an item shipped late or not as they had expected is a common eBay buyer scam red flag. I am shocked how paypal decided in favour of the buyer when they said they didn't receive an item & decided to open a chargeback with their bank. Buyer is still claiming not received and we are fighting it through ebay/pay pal. Upon receiving payment, I carefully packed the wallet in the box and shipped it out. Select Send request. Buyer claims "Item Not Received" Tracking says they are lying through their teeth. They claim they did not receive 1 sweater when I am 100% certain I packed both of them in the same mailer. You have 180 days from the transaction date to initiate a dispute. PayPal Buyer Protection for items that have not been shipped does not cover items lost in transit. Jun 27, 2014 7:31:56 PM . I sold my first item on ebay last week and accidentally shipped it without first receiving payment. Once the issue is resolved, or we find in your favour, the hold is lifted and the funds are available again. ; Click Yes to confirm that you received the order. But tracking shows delivered an hour before? Registered Buyer ‎09-28-2017 09:11 PM. The process may seem a little long, but they have the system to ensure the security of the buyer and the seller. I hope you are pleased with your purchase! Can I or should I dispute a resolution case after I have issued a refund? As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. When the item was delivered the buyer refused to pay the customs fees and broker fees charged by UPS. If the buyer does open a 'Case' against you for Item Not Received, make shure you put the Tracking Number in the information to eBay. I sent a book and the person waiting for the book says they did not receive it. Paypal was not helpful in this case. If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund. If you mean the 21 days waiting time to get your money, that simply means that the payment went fine and eBay are holding your money for 21 days. Here’s what you need to know Reversal or credit card Chargeback or PayPal Buyer Protection Claims are due to the Buyer not receiving the item and PayPal receives from you proof that the item was posted in accordance with the requirements set forth in Section 4 below, subject to the further provision of this PayPal Seller Protection Policy (including, without limitation, the Eligibility Requirements at Section 3). What proof do I need to provide that I shipped this item? I had one seller that the item did not arrive - I contacted day after delivery estimated ended and the tone of the sellers email was such that it sort of ticked me off - it was along the lines of the package was sent check with the post office. If your shipment was tracked, you give the number proving that it was delivered (not shipped, delivered). Though buyers can and some do do this, annoyingly eBay normally takes the side of the buyer and not the seller. Transactions like this one make me wonder if I should stop selling on ebay - unpleasant at the very least. If you purchase an item from a seller in-person by using a QR code (for goods and services transactions), your transaction may be eligible for PayPal’s Buyer Protection Policy. When they legitimately receive the item then lie that they didn't...it's called a scam. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎23-11-2016 9:27 PM. The recipient's name and address in the online tracking information must match those displayed in your Transaction Details page. 4 Reasons for an "Item Not Received" Case. Tip When a buyer opens a request, please be aware that funds related to the sale in your PayPal account may be put on hold. Paypal delined to pay the buyer protection for an item I did not receive. I would add the ID to my blocked bidder list.. http://pages.ebay.ca/help/sell/manage_bidders_ov.html. I wanna make sure Im doing the safe thing Click Confirm receipt. Why won't etsy do anything about resellers? I shipped 6 packages on that day and I have a Canada Post receipt. 'Buyer on eBay is lying about not receiving the signed Liverpool shirt I sent' A reader who sold memorabilia via eBay finds the buyer trying to return a different item for a refund I went back to PayPal to check the postage details and I only use my larger mailers (15x13) for bundles and the weight was over 1 pound so I'm pretty positive I shipped both sweater in the same mailer, plus it was a bundle so why wouldn't I? I do not believe the item has not been received. However, I … I issue a full refund and email 1 last time hoping that he has received his item. What if they just lie and say they didn’t get it? Hi fellow ebayers! Meet other eBay community members who share your passions. Create or join a group today! Get the news and insights you need to grow your business on eBay. YOU DO NOT HAVE A CHOICE TO WAIT TO INSPECT YOUR ITEM, PAYPAL REFUNDS THE MONEY THE INSTANT THE BOGUS BUYER POSTS A TRACKING NUMBER, IT DOES NOT EVEN HAVE TO BE A REAL TRACKING NUMBER, THE REFUND IS ISSUED AT … I respond to his emails, but his responses are nasty. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) 2,741 Views Message 3 of 12 3 Helpful Reply. That the postage was to low for me to mail. Buyer claims he has not received item and opens case. Why should they get a refund? I double checked the address and the address given was slightly incorrect (just with a typo in the road name). Item Not Received. 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