That wasn't acceptable, as my friends weren't going to be at that address later. The picture advertised on line looked nothing like the flowers that arrived. Excellent service, easy to order. Serenata Flowers that I ordered online number [protected]. Pics of : Serenata Flowers Uk Reviews. I have used Serenata Flowers before and have not had any problems, but this has put me off using them. Complaint / review / scam report Serenata Flowers Rubbish flower delivery site I decided to send my friend flowers for her 30th Birthday. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. It would be cheaper to buy cheap supermarket flowers which would undoubtedly be a better quality. A few miserable flowers with lots of foliage passed its best. Serenata Flowers has collected 5506 reviews with an average score of 3.54. Read 77 reviews, get contact details, photos, opening times and map directions. I felt as the problem was not due to me that, as a gesture of good will and good customer service that it would be appreciated if I was given a timed delivery slot and a better bouquet to compensate for the ruined surprise and lack of flowers for my friend's birthday! No better service out there! Moreover I could find nothing on the web site to say this. Get more for less – £5 at Serenata Flowers today! The flowers arrived with no message and no senders name included. Lovely flowers but let down by courier Ordered a bunch for a poorly friend. I am a broadcast journalist and intend to look at the very many poor reviews and nefarious "reviews" online. Search for Florists near you on Yell. Please have your order ID and the recipient’s address ready when you contact us. Share. She works in a king George hospital. Thanking you for your help Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. Don’t you think one should know the about Serenata flowers? I paid £40 and they just keep saying the flowers were delivered but will not provide any proof of this. I had no notification about the delay and when I contacted customer services I was told that at this time of the year there could be a 48 hour delay. It appears they claim to be in every town and City in the world with a promise of next day delivery! Serenata Flowers | 467 followers on LinkedIn. Find Serenata Flowers Ltd in Bristol, BS1. I asked for a refund and told it was not customer policy. They just wouldn't stop with the emails. I never heard from her on the day so had to ruin the surprise by checking if she had received them and she hadn’t. … Since they have failed to respond appropriately to my request to replace the flowers I have no option but to go ahead and promulgate their poor service on the internet to deter others from using this very poor service. This company has no empathy and is a disgrace. She told me her bouquet was fresh. The only problem was I did not purchase a card from Serenata so the friend had no idea who sent them, thankfully I rang her the same evening to ask about them and she told me she had no idea who they were from which had upset her as she needed to thank them. Yes, Serenata Flowers offers free standard delivery on all orders. Today 13/12/20 whilst she was out delivery of flowers and small box of chocolates was left in her wet rubbish Wheelie bin. I had a similar experience today with the recipients flowers being dumped outside in the pouring rain. Flowers are always a wonderful gift both to give or receive. I filled a complaint form on the site and got bombarded with compulsive emails next morning (time zone difference) making apologies and excuses but refusing to cancel the order and refund for the now-useless flowers. Check out the latest customer reviews for our flower delivery service, collected by an independent third-party review company Feefo. Very very disappointing, will never use again. Totally let me ( and my mum) down for Mother's Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours "out of stock indefinitely " ? I contacted Serenatat Flowers several times to complain and received automatic relies saying they would look into it. This company is a complete farce! But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. It is shocking service and a complete failure to deliver a quality service. I ordered the flowers and vase for my friend as a surprise and expected them to be delivered on Saturday. Will never order flowers from you ever again. IF you haven’t ordered your Mother’s Day flowers, then we have good news Serenata Flowers has slashed £10 off some of our favourite blooms. When I complained, Serenata said I had selected their standard delivery and the flowers were delivered within their extended delivery period - 07:00-21:00. I would appreciate you sending the confirmation for this order to my Gmail address = [protected]@gmail.com I have used Serenata flowers on numerous occasions and never had any problems until this time. Customer service offered to resend the same bouquet but the occasion was gone and I didn't trust the company to send flowers of a high quality. GB. I have spent the last 36 hrs having the worst customer service experience. Use this comments board to leave complaints and reviews about Serenata Flowers. Please note that roses are delivered with guard petals, these are the outer layer of petals which do need removing on arrival. We have received no satisfactory response from regarding the delivery of flowers in poor condition and which wilted the next day. As a gesture of good will Serenata Flowers should recompense me. Serenata Flowers - Happiness Delivered. What can you do to compensate this please? I have contacted their press department for comment. perhaps it was communicated to our friends who sent the flowers. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. There is no facility on their web site for publicising their poor service. I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. Such a good price.Won't order from anywhere else! I will never order flowers online again after this experience. As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. I opened up a complaint on the Serenata website where I stated that the flowers were unsatisfactory and provided a photograph of the bouquet I had received as requested. Excellent ! As it happened they were to be part of a birthday present. There are no flowers. Instead they will offer 20% off a future order. Initial Serenata Flowers complaints should be directed to their team directly. They arrived very well packaged in a sturdy box, and although I wasn't home when they were delivered they were beautifully fresh still several hours later due to the water that they were packaged in. We selected the deluxe autumn selection. Friend adored her flowers — they were as described as in picture”. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. Find out what genuine customers have said about serenataflowers.com. I also stated that I have recommeneded Serenata Flowers to several friends and now feel upset and frustrated that I have been treated so badly. A final email to ‘thomas' named managing director, received the same standard response, but this time a £3 credit was offered . The chrysanthemums had broken heads and the Gerber's head bent over. The flowers were to be delivered on a Saturday, she lives above a pub. They arrived 2 days late and damaged. Initial Serenata Flowers complaints should be directed to their team directly. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. Nothing was resolved and then the customer service person (Francesca) decided to cancel my order when I had NOT specifically asked for that, I had merely suggested I might have to do that and use an alternative, more reliable flower company if my requests were not met. You've already flagged this Reply from SerenataFlowers.com. © 2004-2021 ComplaintsBoard.com. Father's Day - Beer arrived on time. DO NOT USE!!! At Serenata Flowers we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. I said I did not want another bouquet as it would not be delivered in time (and I had since bought my own replacements). We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. I know covid and festivities may have impacted this time but it would have been nice to know.. About Serenataflowers.com SerenataFlowers.com is a pure-play ecommerce company in the UK floral and gifting space founded in 2003. Would definitely recommend. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I was then asked to send another picture. Useful. I cannot contact them directly. Serenata has a consumer rating of 3.86 stars from 2,459 reviews indicating that most customers are generally satisfied with their purchases. I need it so I can be refunded by our Club Treasurer I tracked that order on the 12/12/20 and for most of the day it was not moving. ordered some flowers and what we received was not what we paid for. Reply. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They arrived fresh, well packaged and in beautiful condition. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They were in poor condition and the next day had wilted. Very professional and reliable of course. Insights into the floral world at Serenata Flowers. Do you agree with SerenataFlowers.com’s 4-star rating? She lives in UK, so i found a uk based online flower delivery service. Lovely flowers - mostly fresh. Warn everyone you know not to use this company. Avoid this company like the plague as they are disgraceful!! Do not waste money on this is company!!! Serenata Flowers Read 1 more review about SerenataFlowers.com Only the latest review will count in the company's TrustScore Sarah Joes 5 reviews. For complaints, dial 0117 911 3622. | Read 162,281-162,300 Reviews out of 170,461 The recipient was absolutely delighted with the flowers. The customer service person was unconcerned, giving lazy, evasive, cut and paste answers. Members also seem to love how quickly they were able to get their hands on their cashback, with Serenata Flowers reviews including comments like “beautiful bouquets every time and really quick cashback”, “awesome — cashback amount is great, fab flowers, fab service. My complaints received the standard non committal responses. Bristol District Spread Eagle Club. All white, mostly buds and now a week later in full bloom ! I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. My response to SERENATA is to NEVER use them again! Would definitely recommend Useful. Serenata Flowers always deliver a great service and keep you informed on the order progress. Lots of people love to have flowers in their house. You can find contact details for Serenata Flowers above. My friend loves her flowers. Our next day Birthday delivery order to a friend from them took 5 days and the vase was smashed. For complaints, dial 0117 911 3622. Flowers should have been delivered yesterday and despite emails to Serenata... Had an awful experience with Serenata Flowers. Nothing like the bouquet advertised. I then sent several e-mails to the customer service department who failed to treat me as a valued customer and just fobbed me off with excuse after excuse. Dear Gordon, Thank you for sharing your feedback. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. Reviews Serenata Flowers. Flowers were sent to my wife who had received lung surgery fro cancer on 23rd may by friends in the USA via Serenata Flowers. The flowers were not worth £30. I feel cheated and ignored by this shoddy company and will ensure that I will use all media outlets to inform others not to use them. I wish I had of seen some of the other comments on this company before I ordered the flowers. The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. And are they brown and rotten. I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them. I believe the courier service that has been used was at fault, however they work on behalf of Serenata Flowers and therefore are the ambassadors of the company. Absolutely terrible and embarrassing. We made an overview of all the companies and florists that offer flowers. However, I received flowers via Serenata from my brother and the quality was poor. Eventually they said that our complaint should have been within 5 days - it was day 6 . No. When I complained about receiving dead flowers they replied with this Real reviews from real people. I don't recommend dealing with them at all. I love them. Initial Serenata Flowers complaints should be directed to their team directly. 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